My business has always been primarily to homeowners. From when I started the business (in 1981) to the present (2020), I’m sure I have acquired over 1000 satisfied customers from over 30 localities in the Minneapolis area. I had a vision of really spreading out: I went out as far west as Minnetonka (you will have to look on a map), as far south as Burnsville, as far east as Oakdale, and as far North as Andover. But now, especially since I am retired, I see the wisdom in staying as close to home as possible. It saves on gas and it doesn’t take as long to get to work.

One of the most valuable lessons I have learned over the years is to do whatever I can to please a…